모두
← Back to Squawk list
When is a passenger reimbursement policy not a policy? Ask Air Canada
Beware next time an airline asks for volunteers to forgo a flight... (www.cbc.ca) 기타...
Sort type: [Top] [Newest]
Good luck boys with taking AC to the wall and in exposing their arrogance in a loud and clear manner. The down side is that most travelers already are aware of their negative and obviously confrontational approach to passengers. What we are seeing here is, in my opinion, in the pecking order of business priorities, customer experience falls far behind the accountants and lawyers. Ever wonder how Westjet was able to get off the ground and successful in Canada? Just ask AC and the flying public.
EU has a very good passenger protection (I've never used it) that applies to all passengers flying to, from or through EU ground. I believe it is applicable for Canadian passengers (and of course everyone else) flying on these routes. I suppose he could have solved it faster and get more money back.
Rule number one.....Air carriers will do whatever it takes to minimize expenses and minimize exposure. If that means violating federal or international law with the idea of "let 'em sue" they will.
No amount of commentary to the contrary will convince me otherwise. The airline horror stories where customers are treated like ( synonym for fertilizer) are simply too numerous to ignore.
Rule number two....Always look out for number one. NEVER volunteer to be bumped or delayed. You'll get nothing in return except delayed and inconvenienced. And it will cost you money..
Rule number three. If at all possible, drive.
I am not anti air travel. I like to fly. In fact I think prices are fair and just. Its not that. The problem with air carriers is they have forgotten they are vendors and we are customers.
No amount of commentary to the contrary will convince me otherwise. The airline horror stories where customers are treated like ( synonym for fertilizer) are simply too numerous to ignore.
Rule number two....Always look out for number one. NEVER volunteer to be bumped or delayed. You'll get nothing in return except delayed and inconvenienced. And it will cost you money..
Rule number three. If at all possible, drive.
I am not anti air travel. I like to fly. In fact I think prices are fair and just. Its not that. The problem with air carriers is they have forgotten they are vendors and we are customers.
Agreed, very helpful and practical advice, especially when considering ....
a ticket is a "contract of carriage"
-Passenger buys ticket; engages air carrier to provide transportation.
-Air carrier is supposed to fly the passenger to their destination, on the DATE and TIME as included on the ticket.
-If unable to satisfy the terms of the contract, a re-negotiation MUST by honored.
Otherwise, time for the courts.
What good is a contract if one party can refuse to honor the terms of the contract ... at will.
An admirable stance taken by Col. Johnson and Mr Lukacs. The Canadian Transportation Agency needs to hold the responsible party to account ... airline CEOs, driven by greed.
a ticket is a "contract of carriage"
-Passenger buys ticket; engages air carrier to provide transportation.
-Air carrier is supposed to fly the passenger to their destination, on the DATE and TIME as included on the ticket.
-If unable to satisfy the terms of the contract, a re-negotiation MUST by honored.
Otherwise, time for the courts.
What good is a contract if one party can refuse to honor the terms of the contract ... at will.
An admirable stance taken by Col. Johnson and Mr Lukacs. The Canadian Transportation Agency needs to hold the responsible party to account ... airline CEOs, driven by greed.
Interesting that he was able to get back to the departure gate (security) with I assume, a boarding pass (valid the next day) given to him by the board agent when he gave up his option of taking a later flight or be rebooked on another airline. Being a mechanical issue that cancelled the original flight there would have been no reason for him to claim his baggage prior to obtaining hotel/meal voucher from either the gate agent who controls the flight or the board agent who actually boards the flight. Now, I believe AC has customer service desks located inside security to deal with just this type of issue. More to this story than what is depicted, in my opinion.
I was thinking the same. Not discrediting his account, just suggesting when one volunteers to forego their flight for any reason (including honor), the airline is relieved of their obligation to provide room and board and I am surprised they paid.
It's not volunteer in the traditional way, as in volunteering work... if that's what you have in mind. Since they cannot put all passengers to other flights, they asks for volunteers to take the next days flight, to make things easier for them. And of course they are obligated by EU law to provide bed, food, phone calls and compensation.
Let us however, not forget, that it was the airline that asked for volunteers. Hiding behind paperwork work and mealy-mouthed statements is NOT a way to ingratiate itself to those that pay their salaries.
