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Squawks 및 헤드라인Why Waiting Is Torture

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Why Waiting Is Torture

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SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased the number of baggage handlers working that shift. The plan worked: the average wait fell to eight minutes, well within industry benchmarks. But the complaints persisted. (www.nytimes.com) 기타...

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preacher1
What they gonna do about "###,you are # 17 in line for takeoff, follow ### blah blah blah.
andytyler
build more runways
cubpilot7
No didn't you read the article? THey just need longer taxiways. :>)
ptsmith24
Longer taxiways means the bags take longer to get to the carousel, too :-P
preacher1
Oh that's right, and then next gen will get us all out quicker.lol
rivardj
Whoever did this study apparently only looked at terminals A & B. The wait for terminal C luggage is generally 30 to 45 minutes and that is after walking from terminal E which takes 10 to 15 minutes.