When a stranded Delta passenger came to her for help, an Alaska Airlines flight attendant didn’t just pay it forward, she pulled out her own credit card and paid out of her own pocket. Miriam Thomas was stranded in Ontario, California after the kind of nightmare flight scenario that stresses you out just to read about it. Thomas was trying to get home to Vancouver and immediately ran into issues with her ticket, which was issued without a seat assignment. She said that Delta employees told her… (roadwarriorvoices.com) 기타...
I avoid Delta at all costs. Living near Atlanta I (we... everyone originating a flight in Atlanta gets screwed) pay the highest fares in the country. Nothing like getting bent over by your "hometown" airline.
This is the sort of employee we all wish populated companies. Her willingness to help out another human being, not thinking about the cost, is what service is all about. I am not suggesting we all empty our bank accounts in order to service a customer, but there is so much we can do on a regular basis.
It appears that DAL did not go far enough to solve, according to article, what it caused in the first place.
I for one am glad when we got new air service, it went to ORD instead of DAL's hub of horrors at MSP.
Now THAT'S customer service. I didn't work for an airline, but all customer service professionals of a certain age remember Jan Carlzon, CEO of Scandinavian Airlines in the 80s, who insisted that counter people, gate people, and flight attendants provide all the "moments of truth" that turn customers into friends, and took care of those employees accordingly. Hooray for Judy. I hope and expect to hear on this page that her employer has richly rewarded her.
Well done Judy !!! What would have happened to Miriam if she was truly stranded ?? I would do exactly the same thing myself and its terrifying to be stranded somewhere you don't know and run out of money !
Delta...Nice going you jerks....Amazing. This passenger through no fault of her own is stranded far from home because is incompetence and greed. I am not anti business. Nor am I anti profit...None of that. But these air line horror stories are becoming all too frequent. This is one more reason NOT to fly. I am at the point where if the trip requires air travel I'd just as soon stay the heck home.
This was an extreme situation, but I've found Alaska employees to helpful, friendly and courteous. Can't say the same for Delta Crop Dusting of Monroe, LA.
Sadly, dear Judy will probably lose her job for not following company procedure. I'm sure it says quite clearly in the manual that every opportunity must be taken to jerk passengers around until they lose conciousness. This was not done so disciplinary measures will follow. QED.
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