Yes; lets hear from the pax how poorly the cabin crew dealt with this customer interaction. But the buck stops at the top. What about the senior management agreement to turn economy into true "cattle to the slaughter trucks'. They should be asked to resign their positions since without any doubt they encouraged these situations to exist; putting the health and safety of all humans on a/c at risk.
(Written on 08/23/2022)(Permalink)
They are entitled. They are entitled to be treated properly: even the poor people in economy. Jamming people together (physically touching) for long duration should not be considered to be "proper treatment". Their are serious consequences to the mental stability of humans when you do this. Each and every airlines and a/c manufactures in the US was warned about these mental health issues when they were deciding fuselage design, seat design and seat configuration. They also warned that the average US humans is getting larger over generations and that this needed to be taken into account at the design phase. Did Boeing did not listen (Airbus did) and no US based airlines listened either. This mental health issue was CAUSED by Boeing and AA and Delta and United. SWA took some notice. The FAA turned a blind eye as they did with Boeing certification. Certainly alcohol has an effect; since it lowers inhibitions it leads to people who otherwise would be fearful of complaining into c
(Written on 08/23/2022)(Permalink)
Sort of. The cabin crew is a sub-set of the flight crew (the crew required on an a/c to allow a flight to proceed and fly from A to B per the companies commitment to its customers). The pilots are another sub-set. As are the flight engineers (now not required for many a/c).
(Written on 08/23/2022)(Permalink)
Blame the customer for your problems. Its a common human response to criticism of their performance. In all the successful companies management reject it completely as a valid argument. The correct to the "blame" statement: "The customer is always right". I used to add a addendum; when staff asked me - how can anyone be right all of the time? "The customer is always right, even when they are wrong". For your information FAA. Your customers are the ones that fund your salary (the passengers); not the payment clerks that pay you - the US Government, or the Airlines that you are there to regulate.
(Written on 08/23/2022)(Permalink)
Qantas needs baggage handlers in Australia - contact the Australian Transport Workers Union (internet search will give you the contact details) for an invitation. Qantas do not do direct hiring, it is up to the Transport Workers Union to supply them.
(Written on 08/23/2022)(Permalink)
Or any communist system; ask all of those lab scientists in the Gulags (still). Or the Cubans etc, ect. etc. Anyone you don't like goes to the coal face (or any other worst job you have). But I don't see that as the motivations here. This is not a case of "I will make your work life a living hell until you resign".
(Written on 08/23/2022)(Permalink)
They are there to "assist" not actually do the work - clearly MSN are sensationalizing; don't fall for it - its fake news.
(Written on 08/23/2022)(Permalink)
Its got more to do with firing the wrong staff quality and quantity. Yes, also creating a attractive (to good workers) work environment for staff hiring and retention, but this in Australia is often impossible since the unions dictate the working conditions not the employer. Personally I would get Qantas corporate management AND Qantas union management together send them down to help the workers. Both managements are complete failures as far as these workers are concerned - let them both suffer the verbal abuse that they will get.
(Written on 08/23/2022)(Permalink)
You mean any work that is not for his benefit.
(Written on 08/23/2022)(Permalink)
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