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Qantas Marks Its Own Report Card And Gets Top Marks

Having completely lost the goodwill of its passengers, Qantas has got on the front foot by publishing its own report card. The good news for long-suffering customers is that the airline is getting its act together, and although it has a long way to go, things are on the up for the flying kangaroo. This looks like a new approach from Qantas Today's report card is a smart move by Qantas, as rather than the CEO lecturing customers to get "match fit," the airline is now telling… ( More...

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