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United Airlines tests telling passengers why their flights are delayed
CHICAGO –– You’re sitting at the airport, about to leave on a big summer trip, when you hear the dreaded announcement: the flight’s delayed. Would knowing why you’re about to kill a couple of hours in the airport lounge leave you less frustrated? (www.postbulletin.com) 기타...Sort type: [Top] [Newest]
Knowing is better than not knowing.
I'm in Europe and not allowed to read this "at this time" for data security reasons.
Do they mean ,,,,Tell PAX the.......TRUTH>!!!!!
Oh the humanity.
Oh the humanity.
I am a UA 2-million miler, os have had many delayed flights. Nothing makes me madder than when I check the flight boards in the lounge, see my flight is on time, go down to the gate, and nothing happens for 1/2 hour or so. No announcements, no change in departure time posted, sometimes, not even an aircraft at the gate. Everyone hates when their flight is late but a little honesty would be refreshing . If a flight is going to be late, and you know it, tell people. They will be happier. We'll see.
Fine with me, lets be honest with customers. When they ask where is seat 14a we will say count to 14 and sit down. When they show up late for a flight and say can you reopen the doors we can say no everyone else showed in time maybe if you didnt stop for that starbucks coffee you would be on the plane. And yes there was a wx delay because your airplane left an airport that had weather that you didnt think to look at. No this airplane cant takeoff in a thunderstorm but we know you still dont care because you have decided to make a 30 min connection to your international destination in chicago or la. It wont matter if we tell you exactly what is the problem,you still will cry and complain like litte kids about things the airline cant control like weather and maintenance issues.
Is it not a bit sad that the concept of informing the customers of the truth is a novel idea? The airlines treat passengers with enough disdain that such a move is seen as groundbreaking!
I agree. The fly in that ointment is airport hours due noise abatement laws quite often.