US Airways accidentally tweets out hardcore porn image to upset customer

Sounds like a completely innocent mistake. The same individual responsible for flagging inappropriate comments, rook a minute and answered a tweet, as they were already there. The point was to publicize the link for customer service. The idea was to quickly take care of 2 things at once. The rest is history.

The original tweeter in both instances was a complaining customer in one case, and an excited customer in another earlier tweet (or some other unknown person). The only link is that the same employee was responding to both tweets, one right after the other. Clearly a mistake, as the employee used the wrong link in the second instance.

Ironic really.

It's like telling the customer to go blank themself. Or subliminally, that the airline blanks its' passengers.

The whole point of the intervention was to make the employer look good. Not the exact opposite.